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SCENARIO ---> You are the manager of an Accounts Receivable unit in a large Accounting firm. You are switching to a new billing system and

SCENARIO ---> You are the manager of an Accounts Receivable unit in a large Accounting firm. You are switching to a new billing system and need to train your staff. The staff includes a Management team (17 people total - 7 on day shift, 5 each on evening and the remaining on the night shift). Additionally, you need to train the employees which are 6800 total hourly employees on all three shifts. The training is on the new procedures and the new system.

QUESTION --> What steps would you take to initiate the training of all employees? What training methods would you use? Why?

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