Scenario: You manage a large busy restaurant and want to measure the gaps in your current customer service model. You company policy is that all customers should be greeted with the word "Hello'. Your customer service staff have a set routine they must follow when greeting , seating and serving customers. You decide to develop a survey your staff can complete that will demonstrate the level of compliance with company policies and procedures. Background information The questionnaire below has been used by management to assess the level of engagement of its customer service staff. Note: Students do NOT have to complete the questionnaire. Customer Service Questionnaire Read each question carefully and circle the correct response where appropriate. 1. What is the company policy on greeting customers? - Hello / Good Evening / Good day 2. What should you check before showing a customer to a table? - Answer- Is there a reservation? 3. What do you ask the customer before leaving them to settle in? - Answer - Would you loke water? 4. What do you tell the customer before leaving them? - Answer - I will get you a menu. 5. What do you do after taking the order