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SCENARIO: Your organisation has recently deployed a new Information System (IS) which integrates a complex set of software packages. To effectively use the system, staff

SCENARIO: Your organisation has recently deployed a new Information System (IS) which integrates a complex set of software packages. To effectively use the system, staff will have to undergo special training and their performance is expected to 'peak' within the next six months. Question text As a manager, how can you use the coping cycle to help your staff engage with the new IS

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