Scenario: Your project is to help improve customer satisfaction with the phone support from the IT Help Desk. Every quarter your organization conducts an employee satisfaction survey for the internal support services. The support services are comprised of human resources, information technology, legal, maintenance, and security. For the past several quarters, satisfaction with the IT department has been declining. The Chief Operating Officer wants you to identify what is causing the decline and what can be done about it INSTRUCTIONS : 1) CREATE a Risk event audit: . Risk events . Causes . Responses 2) Submit a Word document with the necessary documents - title page, table of contents, references. 3) Review the RUBRIC to be clear on how you will be evaluated. Posted Fri May 20, 2022 at 1:08 pm Criteria Grading Scale Content 10 7 5 2 High quality, accurate and related to Excellent Good Satisfactory Needs course Improvement Creativity 10 7 5 2 Creative resources added to case study Excellent Good Satisfactory Needs Improvement Style 10 5 2 Word report, professional, good Excellent Good Satisfactory Needs grammar, use of spellcheck, NO Improvement PLAGIARISM Total pts: 30