-SCENARIO-BASED Department heads at St. Claire Machine Works, a $5 million metal fabricating company with operations in four states, are meeting to determine both the management responsibilities that they share in common and those that differ according to different functions. They all set goals, allocate resources, motivate employees, and compare results with original goals. Marketing oversees sales and advertising, while production handles purchasing, engineering, and fabrication. Finance oversees accounting, raising capital, and paying/collecting bills.

1.. Each department _____ its work. a. outsources b. organizes c. audits d. advertises

2. When they compare results with original goals, St. Claire department heads are engaged in the function of _____. a. planning b. organizing c. controlling d. leading

3. All department heads are involved in _____. a. planning b. purchasing c. research and development d. strategic planning

4.. Theres no evidence that St. Claire department heads are involved in _____. a. leading b. controlling c. planning d. strategic planning

5.. In developing a flexible style of management for keeping employees motivated on a regular basis, St. Claire department heads are engaged in the function of _____. a. planning b. organizing c. leading d. controlling

6.. Which of the following is a step in the contingency planning process? a. Set up teams trained to deal with emergencies b. Set performance targets to direct all company activities c. Develop alternative courses of action in case an anticipated change does occur d. Assess the companys strengths and weaknesses