Scenarios Consider the following scenan'os (or prepare your om) and complete the template. These may be dramatised 1: students for demonstration purposes (urgency, phones n'nging, loud noise interference, frequency of incidents. etc}: January 2012 Problem Policy Item Recommended action Joe has been wandering around the store for 20 minutes. Helen submits a sales receipt along with a returned item that seems unfamiliar to you {d ifferent CRMIPOS system?) Mena asks for a 113% discount on her paint purchase and says she completed a feedback questionnaire some time ago. Marco rings the store to say he has rung three times this week to make a complaint and now wishes to speak to the manager