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Scennrio C Dave Docket, the installation manager of Ken Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or
Scennrio C Dave Docket, the installation manager of Ken Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers. The job completion dates keep getting delayed and customer dissatisfaction keeps increasing. Dave has also just hived several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not wie what tasks are included in their job. Dave a wondering how he can understand what is going on with his crew behavior and what he can do to improve the situation According to the MARS model the new employees Diwe has hired welke Murple Choice have lower job performance due to poor role perceptions. O have better job performance because they are motivated and able to perform the work have a high degree of differentiation according to Holland's classification of occupations. O have above average organizational citizenship O emphasize the utilitarianism principle in their decision making
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