SCHARFFEN BERGER CHOCOLATE MAKERCase study 2 is titled: Scharffen Berger Chocolate Maker

Please provide a summary of the key points of the case in two paragraphs. The case study can be completed in pairs. Only one copy needs to be handed in.

Answer the following questions in full.

1. Capacity and bottleneck analysis: Create and describe a process flow diagram of the present process. Identify the size of each batch at each step and the cycle time per batch. Is there a bottleneck and if so, where is it in the process? What would be the impact of adding the ball mill?

2. Assuming that all of the production is of semi-sweet (62%) chocolate, what changes beyond addition of the ball mill will you need to consider to increase your capacity by 150%?

3. How does quality play a roll in both the process and product alignment for this organization?