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Scope Space From the feedback and survey distributed to the Administration team, you found the following information: that Katie was trained by the Administration Assistant
Scope Space From the feedback and survey distributed to the Administration team, you found the following information: that Katie was trained by the Administration Assistant Angelo. Angelo's responses to Katie's understanding was she didn't need any training in regards to naming conventions as she already had those skills. Angelo also revealed that he often had to refer to the Naming Convention Policy & Procedure as it did not always come naturally due to the complicated way he was taught by the Administration Assistant Andrea. Andrea's response was she was never taught how to name files and tried to interpret the Naming Convention Policy as best she could. Andrea also admitted that she wasn't confident that she was naming the files correctly. The remainder of the Administration staff felt that the naming conventions were a very basic skill and didn't feel they needed to train anyone to do this as it came so naturally to them. Due to this feedback from your staff, you would like to foster a safe environment for your staff members to congregate and solve these issues Your task is: to evaluate the circumstances with this situation, undertake research from your Learner Guide and external sources review the Critical Thinking Models and complete the following template Please complete the attached email template and upload for grading: Task 6 Development Review &Case Study Scope Space You work at Scone Space as aimdministrative Manager and you lead a team of Five (5] stair members. Administrative Assistant. Office Assistant. Data Entry Clerk. Olfice Administrator. and Recenhonisl. Katie is the company's newest employee. She has worked as Receptionist at Scope Space tor [our months and seems to be a good fit with a bright and bubblydisposition. As a part at Katie's role. she needs to create new client accounts tram miormation she receives [tom the marketing team. This is a templated document that must be completed wttli the new client's basic. inlarniation and then saved into the internal Data Management System using the Anaming convention is a common set of rules or guidelines to apply to the naming oi electronic records. Fleam see the attached process here: Naming Coven-ion Records Management Process is Alew of the adm istration team have complained that Katie has been misnaming documents and il has taken them too long to find the required les when needed. 11iis situation is causing staff members to waste their time looking lor les and even creating multiple files as they cannot find the most current document to use. There is a process for the naming conventions which doesn't seem to assist mtie With this problem. As the Administration Manager. you would like to guide your team to Find their own resolve as they are the team members that use this system on a daily basis. You also need m develop your staffto use their own critical thinking skills and bring you solutions for any issues that arise as you cannot be available to sort out every small problem your team faces
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