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Scope: This term project aims to combine your knowledge on Queuing Theory together with your analysis and development skills. You will be working as a

Scope:
This term project aims to combine your knowledge on Queuing Theory together with your analysis and
development skills. You will be working as a team and are asked to provide a decision support tool (DST)
to perform various Queuing Theory / Queuing Models analysis. Details and deliverible requirements are
provided in the requirements section.
Requirements:
Input requirements: This part is explaining the items related to the user inputs of the DST. List of inputs
expected from the user are:
The queuing model (QM) to be analysed. This should be a drondoum menu that the user can
select from. It can be one of the following:
MM?1:GD?
MM?1:GDN?
MM?CGD?
MM?cGDN?
MM?;GD?(self-service model)
M/M/R:GD/K/K (repair-shop model)
MG?1:GD?(P-K formula)
Parameters of the QM depending on the selected queuing model. The following matrix provides
the necessary input for each QM:
Functionality Requirements: This part of the project describes what kind of calculations and operations
your DST must be providing:
Checking if the the user selected a QM from the dron drimmenu. If not warn the user.
Depending on the menu selected, display the required parameter input fields. and check for the
validity of all required parameters.
Calculate the following steady-state measures of performance:for limited N QMs: Proris estloct
LaL9,W8,W4,bar(c)
Clearing all the inputs and outputs with a button/command
Output Requirements: This part of the project describes what outputs your DST should be delivering to
users. You are supposed to provide the steady-state measures of performance described previously.
Namely, you should display the results for:
pbpn(for n upte 20),
for limited N QMs: Prer estlact
L2L4,W4,W4,bar(c)
Other Details:
Excel VB and macro usage is recommended but not mandatory.
pbpn(for n upte 20),
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