Score: 0 of 4 pts HW Score: 69.11%, 20.73 of 30 pts 8 of 8 complete) E10-28A (similar to) i Question Help * Rieppel Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and leaming and growh. (Click the icon to view the specific objectives.) Read the requirement (Click the icon to view KPIs and corresponding data.) More Info Rieppel Corporation Balanced Scorecard Report For Quarter Ended December 31 Through its strategic manageriert planning process, Rieppel Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the tollowing table. Perspactive: Objective KPI Financial: Goal Specific Objective 1. Increase gross margin. 2. Improve production efficiency Goal Actual Achieved? Improve employee job satisfaction. 4. Increase customer satistaction. 5. Develop new core products. 6. Increase customer retention. 7. Increase sales of core product line. 8. Improve employee product knowledge Print Done 1 Data Table Rieppel Corporation has collected key performance indicators (KPls) to measure progress toward achieving its specific objectives. The following table contains the KPls and corresponding data that Rieppel Corporation has collected for the past quarter Actual KPI Goal 8% 16 26% 2,250 5% Employee turnover rate (# of employees leaving company/# of total employees) Number of new core products Gross margin growth percentage Hours of employee training provided Sales revenue growth-core product line Number of repeat customers Number of units produced per hour Customer satisfaction rating (1 5, with 1 being most satisfied) 29% 2,375 $2,000,000 $2,150,000 102,000 0,000 6.8 6.5 PrintDone Score: 0 of 4 pts HW Score: 69.11%, 20.73 of 30 pts 8 of 8 complete) E10-28A (similar to) i Question Help * Rieppel Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and leaming and growh. (Click the icon to view the specific objectives.) Read the requirement (Click the icon to view KPIs and corresponding data.) More Info Rieppel Corporation Balanced Scorecard Report For Quarter Ended December 31 Through its strategic manageriert planning process, Rieppel Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the tollowing table. Perspactive: Objective KPI Financial: Goal Specific Objective 1. Increase gross margin. 2. Improve production efficiency Goal Actual Achieved? Improve employee job satisfaction. 4. Increase customer satistaction. 5. Develop new core products. 6. Increase customer retention. 7. Increase sales of core product line. 8. Improve employee product knowledge Print Done 1 Data Table Rieppel Corporation has collected key performance indicators (KPls) to measure progress toward achieving its specific objectives. The following table contains the KPls and corresponding data that Rieppel Corporation has collected for the past quarter Actual KPI Goal 8% 16 26% 2,250 5% Employee turnover rate (# of employees leaving company/# of total employees) Number of new core products Gross margin growth percentage Hours of employee training provided Sales revenue growth-core product line Number of repeat customers Number of units produced per hour Customer satisfaction rating (1 5, with 1 being most satisfied) 29% 2,375 $2,000,000 $2,150,000 102,000 0,000 6.8 6.5 PrintDone
