Scrap in a manufacturing organization is analogous (similar) to organization _in a service customer loyalty customer feedback customer defection customer dissatisfaction Question 18 (4 points) Which of the following best describes "hidden factories?" Companies to which a manufacturer/service provider has outsourced its operations. Suppliers located outside of the United States. Places where the defective product is sent to be reworked or scrapped. Part of a manufacturing/service facility that customers cannot access