Search 3 l Your Tutor Question has been refunded. This question is closed. Yourquestion: Subject:Project Management Course:DEPARTMENT201611520 BUSI2016 - Customer Service and Client Management Group Project 1 Analysis: In your assigned group, come in consensus for a company of your choice and analysis the customer service practices of the company? Compare and contrast the customer service behaviors before and after the Covid 19 pandemic and based latest initiatives of the company on communication skills. Will adhering to APA best practices, while writing this case study/project, look no further than this template. Included are section prompts to help you tell your company's complete story - from their background, to what led to them doing business with the customers, to the results they've seen. As you work through this template, remember that it's a starting off point for your customer story. You should add, delete, or edit any section headers that you see fit before uploading on the Moodle. Note that the case study template is preceded by a planning outline to be completed by your team as well as a checklist before submitting. We've also included [Bracketed Prompts] for you to fill out the appropriate information in section headers, as well as italicized instructions to be erased before writing each section. Outline: [Case Study Title] Students: [Enter Students Names] Company: [Enter Customer's Company Name, If Applicable] Industry: [Enter Customer's Industry, If Applicable] Buyer Persona: [Enter Targeted Reader and/or Buyer Persona] Video: [Link to Video Case Study, If Applicable] Author: [Enter Author Name] Due Date: [Enter Due Date] Publish Date: [Enter Desired Publish Date] [Project Title] Make sure the title runs for 70 characters or less. Introduction Lead into the post with a short introduction . Be sure to highlight: The customer's name and a little bit about them. The opportunity the company saw in communication training to the employees. One or two key successes the customer had after this training. The Story of [Customer Name] In this section, provide a more in-depth overview on your customer. If it's an individual, explain the person's background in the context of your product/service. If it's a business, talk about the company's background, industry, and any recent successes or milestones they have had. The ["Challenge" or "Opportunity"] of [Challenge/Opportunity the Customer Faced] Explain the challenge or opportunity in front of the customer before they did business with you. This could be either a reactive reason (i.e. the customer had an issue that needed to be addressed) or a proactive reason (i.e. there was untapped potential that was unleashed by working with your business). Why [Customer Name] Chose [Your Company Name] In this section, speak about the decision process of your customer. Speak about how they discovered you, who else they considered, and what made them ultimately decide to do business with you. How [Your Company Name] Responded Here, explain what happened once your business started working with your customer. What was addressed first, and why? How did your customer feel about working with you in the early days? The Results In closing, speak to the results your customer saw after working with you. This section can be supported by statements, quotes, visuals, graphs, and metrics. Whatever you decide to include, be sure it illustrates how much of an impact your company made on your customer. Call-to-Action Use this section to encourage readers to get in touch with your sales team if they want to see the same results. Ideally, a link to the sales page, an embedded form for connecting with sales, and/or a phone number would be here. Checklist Before submitting Did you do work breakdown structure among your group. Then mention break down in the Abstract. Does your case study/project clearly identify your customer's need, company's training programs on communication skills for addressing those needs of customers, and the overall results? Are approved, compelling customer quotes woven throughout the case study? Are important success metrics that illustrate the impact of your product/service emphasized in the case study, occasionally with charts and/or graphs? Is there a clear call-to-action for interested readers to learn more about how to achive similar ? If your customers have seen immense growth or data-backed success while working with you, this template is ideal. It's structured to call out the most notable achievement metrics that a specific customer has seen with your product and/or service. As you work through this template, remember that it's a starting off point for your customer story. You should add, delete, or edit any section headers that you see fit before sharing this case study on your website. For example, we've allotted three dedicated sections for data points, but you should add more of these sections if there are more success points. Note that the case study template is preceded by a planning outline to be completed by your team as well as a checklist before publishing. We've also included [Bracketed Prompts] for you to fill out the appropriate information in section headers, as well as italicized instructions to be erased before writing each section. Send Company About Us Scholarships Sitemap Q&A Archive Standardized Tests Education Summit Get Course Hero iOS Android Chrome Extension Educators Tutors Careers Leadership Careers Help Contact Us FAQ Feedback Legal Copyright Policy Academic Integrity Our Honor Code Privacy Policy Terms of Use Attributions Connect with Us College Life Facebook Twitter LinkedIn YouTube Instagram Copyright 2023. 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