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Sebagai pengeluar tenaga terbesat di Malaysia, Tenaga Nasional Berhad (TNB) sangat komited untuk menyediakan perkhidmatan yang baik kepada pelanggan. a) Apakah empat (4) ciri tersendiri

Sebagai pengeluar tenaga terbesat di Malaysia, Tenaga Nasional Berhad (TNB) sangat komited untuk menyediakan perkhidmatan yang baik kepada pelanggan.

a) Apakah empat (4) ciri tersendiri dalam perkhidmatan? Bincang jawapan dengan menggunakan contoh yang sesuai.

b) Kaitkan pemasaran dalaman, pemasaran luaran serta pemasaran interaktif dalam pemasaran menyeluruh dengan perkhidmatan TNB.

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