Second, the personnel taking over the project must have theoretical and practical training, including role-playing calls and dealing with frequent queries or problems. Provide a thorough training program with detailed, step-by-step instructions for each procedure to guarantee that all staff members are adequately trained on new policies and practices. Establishing a mechanism to assess the project's efficacy is essential and should involve routine staff check-ins, monitoring calls and their results, obtaining feedback, and reacting to it. Finally, it is crucial to evaluate the project after implementation for sustainability and identify areas for improvement. past tense