Section 3 To be completed by the Chief Marketing Officer of the IT Governance Team

You are the Chief Marketing Officer of Mamas Pizzeria involved as part of the IT Governance team to provide your opinion and solutions for the following questions:

Consider the following issues related to the revenues processes at Mamas Pizzeria.

As Peter Greyton reflects on his meeting with Jim Saxton and Elaine Black, he considers where the company has been and where it is heading, and ponders the current issues regarding Mamas Pizzeria accounting information systems and its ability to take and record sales. He is concerned about the limitations of the current accounting information system. Are internal controls strong enough? Would a new, integrated IT system yield improvements? As he contemplates the integration of the POS systems at the restaurant locations with the GL software at the home office, he wonders about the requirements for developing and implementing such a system, and how to best utilize the system to support Mamas Pizzeria plans for growth. Peter realizes that his ability to address these issues will be critical not only to the success of the company, but also to his career.

Required:

1. Discuss whether Mamas Pizzeria Internet order activities can be termed as e-commerce.

1. Definitely, Mama Pizzeria's internet activities could be termed as e commerce. It has all the requirements, with which a business transaction would be termed as e commerce.

2. Given the privacy practices, describe the kind of customer data that Mamas Pizzeria could reasonably collect and store, and also describe some data that Mamas Pizzeria should not collect and store. Explain the reasons for these differences.

3. Describe the internal controls related to Internet orders that Mamas Pizzeria should have in place.

4. Briefly describe the differences in Mamas Pizzeria 3 order entry systems (in-store, telephone, and Internet). For each method, specifically identify the employees needed and describe the tasks performed by these employees.

5. Draw 3 process maps of the ordering and sales processes at Mamas Pizzeria. One process map should depict in-store sales, second map should depict phone orders, and the third map should depict on-line orders.

From the descriptions of Mamas Pizzeria various revenue and collection processes, answer the following questions regarding internal controls:

6) Separately identify at least one internal control strength and/or weakness for each of the 3 ordering systems (in-store, telephone, and Internet).

7) What is the control purpose of the drop-down boxes in the Internet ordering system?