Section 5: Organisational policies and procedures 0 0 Which policies and procedures exist in your workplace for customer service provisions? What are the procedures you need to follow for handling complaints on where complaints arise? To whom do you report once you have completed any tasks which were assigned to you? What is your role in providing a hand-over at the end of a shift? What are your duties for handling payments or completing reconciliations if you are assigned to undertake these tasks as part of your job role? Which procedures do you need to follow for Work Health and Safety matters including accidents