Section A 

As a past student at a well-recognized Community College in Rural Jamaica, you boast an

honours degree in Hospitality and Tourism Management. You were asked to make a presentation

on facility layout and Design of services to a group of students who are currently pursuing the

Hospitality and Tourism Management programme and are taking a course in Managing Service

Organizations.

A.

You are required to Identify and explain to them the SIX (6) item service keys that are

necessary to unlock service layout problems.

B.

Share SIX (6) ideas that are helpful for determining the overall arrangement of many

stores.

C.

Explain TWO (2) reasons for poor quality in service.

Section B

Discuss FOUR (4) strategies you would use to build productivity levels in a service

organization.