Section A: Case Study

RockOn is a Rock Festival, held in Gauteng every year. Since its first edition in $2015,$ it has gone through

several major changes regarding its structure, length and location, but the tickets have always been sold in

a traditional way: through two events agencies. The organizers decided to completely modernize the ticket

selling system and created the following concept:

From this year on$,$ the tickets will be sold in three distinct ways: traditionally, i$.$e$.$ by the two events agencies,

in electronic format directly on the festival website, and through Gautrain. All parties will have access to the

same unique tickets database for the new system, to avoid double selling. A partnership with the Gautrain

railway company needs to be set up$,$ such that Gautrain can sell combi$-$tickets including both the festival

admission fee and the train ride to the festival venue at reduced price, from anywhere in Gauteng. This way,

more music fans would have easier and cheaper access to RockOn. Moreover, the system will have to be

extended to support not only English, but also isiZulu, and Afrikaans. Since tickets will also be sold online,

PayPal will be contracted to provide and ensure the security of the online payment service. The RockOn

event manager will take care and negotiate all these details with the involved parties.

Additionally, upon arrival at the festival venue, each participant has to self$-$check in at a touch screen terminal,

which scans the barcodes on his$/$her ticket and issues a bracelet with an electronic chip. This can be used

to load money, such that whenever he$/$she wants to purchase snacks or beverages, he$/$she does not have

to use cash, thus reducing waiting times. This measure was initiated by the program manager and will be

deployed by Wearables Inc. Lastly, according to the finance laws, the way the payment transactions are

performed has to be audited by an external company at the end of the festival, since this is a public event,

where the municipality of Gauteng is also involved $-$ allowing free use of the public space.

Question $1(40$ Marks$)$

$1\mathrm{.}1$ Identify and list eight $(8)$ the stakeholders of the RockOn new ticket selling system. $(4$ marks$)$

$1\mathrm{.}2$ Draw a context diagram for the new RockOn tickets selling system. Make sure you label the actors, the

relationships between them as well as their relationships to the system. $(10$ marks$)$

$1\mathrm{.}3$ List one $(1)$ goal, two $(2)$ functional requirements and two $(2)$ non$-$functional requirements for the new

system. $(5$ marks$)$

$1\mathrm{.}4$ How can you gather further requirements that help you build the RockOn new tickets selling system?

List four $(4)$ different requirements elicitation methods. For each, explain $($i$)$ why you think the method is

suitable in the context of the RockOn case study, $($ii$)$ what stakeholders the method is appropriate for, and

$($iii$)$ how you would implement the method in practice, for RockOn.