SECTION A: SHORT-ESSAY (70 MARKS) There are NINE (9) questions in this section. Answer ALL questions in the Answer Booklet. QUESTION 1 a) Every employee in an office carries out a variety of tasks. Identify FOUR (4) different categories of important office tasks of an administrative assistant. (4 Marks) b) An office is a location where a company or organization does business. Determine TWO (2) types of offices and provide a benefit of working in each of the aforementioned offices. (4 Marks) (Total: 8 Marks)QUESTION 3 a) Office workers primarily spend their working hours at their desks. Safety procedures in the workplace will aid in preventing accidents and injuries. Provide FOUR (4) types of precautions to be considered when using electrical office equipment. (4 Marks) b) An ergonomic factor is related to the study of the effects of the work environment on the health and well-being of an employee. Explain TWO (2) elements of ergonomic factors which need to be emphasized at a workplace in ensuring that employees are working in a conducive environment. (4 Marks) (Total: 8 Marks)QUESTION 2 a) Character can be described as a set of mental and moral qualities in an individual which sets him/her apart from other individuals. Describe TWO (2) components of the basic values and principles which you need to portray at a workplace and provide an example of each component mentioned. (4 Marks) b) Maturity has more to do with what types of experiences you have had, and what you have discovered from them. State TWO (2) characteristics of a mature person which are considered normal for an adult and cite an example of each characteristic provided. (4 Marks) (Total: 8 Marks)QUESTION 5 a) People in an authority can command, request, or direct their subordinates to carry out actions. Describe THREE (3) purposes of the authority to communicate with their subordinates. (6 Marks) b) State a system which refers to a channel of upward communication for employees to offer opinions that result in cost reduction and eliminate inefficiency. Discuss TWO (2) benefits of the identified system. (3 Marks) (Total: 9 Marks)QUESTION 4 a) One strategy for simplifying tasks is to analyze workflow. As a new employee in a multinational company, identify THREE (3) actions to be considered for the workflow analysis. (3 Marks) b) When the amount of information you receive daily becomes overwhelming, you are experiencing information overload. You need to provide and receive information in a timely manner. Discuss TWO (2) practices which are relevant in dealing with this issue. (4 Marks) (Total: 7 Marks)QUESTION 5 a} Determine FOUR {4} essential last checks that must be carried out before placing a document inside a prepared envelope for mailing. {4 Marks} o} Extra caution must always be exercised when handling the ofce's mail opening procedure. Identify FUUR {4) procedures that will be carefully evaluated when performing this responsibility to ensure that no mail is lost or sent to the wrong recipient. {4 Marks] (Total: 3 Marks} QUESTION 1" a} Records are important because they are employed in everyday operations or give information about the organization's past. State TWD [2'] common categories of records based on thelr usefulness and importance. Provide an example of related document for each category mentioned. {4 Marks} at No matter how records are stored either on paper or electronic media. the phases of the record life cycle are similar. Name and explain THREE {31 procedures to be taken in handling the fourth state of record life cycle. {4 Marks]: (Total: 3 Marks] QUESTION 8 a) Proper etiquette plays an important role in determining the success of a business trip. Suggest THREE (3) factors related to customs and protocols which can be considered when traveling for business purposes. (3 Marks) b) The first image you give to the others is crucial, and your attire will play a part in that. Explain THREE (3) rules to be followed in ensuring that you are wearing acceptable travel apparel while on business travel. (3 Marks) (Total: 6 Marks) QUESTION 9 a) Identify the type of document used to specify charges for goods and services provided to a customer and describe TWO (2) purposes of using the document. (4 Marks) b) In many offices, a voucher system is applied for payments which requires the preparation of vouchers. Describe FOUR (4) common steps to be taken in preparing vouchers. (4 Marks) (Total: 8 Marks)There is DNE {1} question in this section. Answer ALL questions in the Answer Booklet. IlI-iUESTII'Cltiri 1 You are supervising a total of EU staff in Human Resource Department of lviutiara Electronics as an administrative ofce manager. The staff are from different age groups and have various educational backgrounds. However. with a strong working relationship among each other. you manage to handle conflicts and related work issues effectively. Undeniably. working in a prestigious electronics industry. you found out that your duties are increasingly challenging, and you started to feel that sometimes you do not have enough time the work within the stipulated time. Therefore. you brought up the idea of recruiting temporary staff in your department to assist you handling urgent clerical tasks which need immediate actions. The company then offered the position to Farah and when she came in you briefed her regarding the duties that she is supposed to carry out each day. You were so fortunate to have Farah to assist you and she has been very cooperative and willing to work even after ofce hours and during weekends. \"four department is currently preparing for the famous Green Electronics Award. which is presented yearly to representatives of accredited electronics industries Asian nations. Thus. a few employees have been staying late to nish their work on occasion over the previous few months and some of them even had to forgo their weekends to come to work. Farah is thus also impacted by this circumstance. and she already expressed to you how she wishes she had more time to complete her task without delay. She had trouble prioritizing her list of responsibilities because it appeared like everything needed to be done immediately soon. Farah visited your ofce yesterday to ask you some questions about some chores that needed additional clarity. You like Farah's approach so far since she is open to learning new things, always asks questions. and owns up to her mistakes. But when she walked into your ofce. you were rather shocked to see Farah looking so frail and unsteady. As soon as you realized what Farah had to endure all this time. you were overcome with guilt and determined to nd a solution. Earty on. you think it would be great to speak with her and offer her advice on how to handle any health-related issues. time management. and safety precautions. Based on the case study above. answer the following questions: a) Based on the above scenario, discuss FOUR (4) necessary suggestions for all staff including Farah about safety precautions to be considered when anyone of them must work alone after office hours, specifically during weekends. (8 Marks) b) Discuss FOUR (4) guidelines of managing health related factors which may be helpful for Farah to complete her work without feelings of strain, fatigue, or other physical discomforts. (8 Marks) c) Describe THREE (3) positive attitudes or characteristics that Farah had shown while working under your supervision. (6 Marks)d) Farah had pointed out that she had trouble prioritizing her list of responsibilities because it appeared like everything needed to be done immediately. Explain THREE (3) approaches of time management techniques which can be followed by Farah in dealing with her routine work and identify TWO (2) examples of common timewasters at a workplace. (8 Marks) (Total: 30 Marks)