SECTION B SHORT ANSWER QUESTIONS [40 marks] Answer all questions in this Section. 2. With the use of relevant examples, explain the different methods that managers can use to shape the desired behaviour at the work place. (10 marks) 3. a. Define social perception (2 marks) b. With the aid of relevant examples, describe the barriers to social perception. (8 marks) 4. Explain how an organisation can create a high performance organisational culture. (10 marks)