Segn el caso: "Toyota Supplier Relations: Fixing the Suprima Chassis" y Hablando sobre Operations: Levers. Responde esta pregunta de forma detallada y mencionando los aos de los sucesos: Which choices fall under the Design /Manage / Improve framework you can find in the case and who took these decisions (Toyota / ChassisCo...)? y a qu tipo de operations levers corresponde cada una: neutral (internally and externally) and supportive (internally and externally)