Select a business/company that you feel does understands the psychology of waiting and provide examples they use within their process to manage the customer's perception of waiting. The examples you provide must be linked to a principle from the Norman and Maister's articles. Provide 3 examples along with the corresponding principle from the psychology of waiting articles.

Instructions: Number each example and separate each example with a blank line. Start your answer with the business name (must be a real business e.g. McDonald's, Starbucks, Harkins, Macy's, Nike, etc.) and then follow with the 3 examples. Each example should briefly describe how they manage waiting and the principle it links to (3-4 sentences). All principles can be found in the as answers in the matching questions.

https://www.jnd.org/ms/Norman%20The%20Psychology%20of%20Waiting%20Lines.pdf

http://davidmaister.com/articles/the-psychology-of-waiting-lines/