Select a company of your choice and review its website. Assume that the company you select has just created a department to manufacture and sell a new communications device that will significantly reduce the time and cost invested in all transactions made by telephone and computer. Make sure that you select a company to which the addition of this new department would make sense. The device will be called the Automated Communications Wizard (ACW). The president of the division you work for has chosen you, the Director of Training, to be in charge of the training function for the newly created department, located in Tampa, Florida.

PART A

Part A Report/Training Program: Based on the company you selected, set up a training program that incorporates the seven major areas listed below. (110 points)

1. Links: Explain the ways in which the training and development that you initiate will be linked to the companys strategic training and development initiatives.

a. Include the companys vision, mission, experience, understanding, innovation, cooperation, commitment, and the ways in which the training will be linked to these factors.

b. Include the companys customers, organizational products, existing and the newly created products and services, research and development, business systems, continuous learning, and how the results will be linked to the strategic training and development initiatives.

c. Include information about identification of needed knowledge, skills, abilities or competencies, ensuring that current training and development programs support the companys strategic needs.

2. Roles: Explain, systematically, the role that you will play in the training process, from beginning to end, and who will play additional roles. All must relate to the companys strategic business direction.

3. Type: Explain the type of training that you will initiate based on your needs assessment, including the use of a competency model.

4. Model: Select a model that you will use to organize the training department, addressing the following.

a. The reasons for your choice

b. The processes of learning

c. External instructional events

d. Forms of instruction

5. Transfer: What are four (4) ways the training will transfer?

6. Methods: What are the two (2) training methods that you will use and why?

7. Evaluation: How will the training will be evaluated? Include data related to

Return on Investment.