Select a program at crisis team with the Glendale fire department . Detail the program, the service delivery, and what methods are used to evaluate outcomes.

1. Explain the value added to the agency and clients as a result of these outcome measures. How does the agency publicize these outcomes?
2. Detail what the outcome rates are for the agency's client base.
3. If your agency doesn't measure outcomes for their programming, detail what outcomes could be established for the selected program.