Select all that apply Identify the steps that should be taken by a firm to reduce the impact on customers if the firm is unable to retain a key-customer contact employee. (Check all that apply.) Multiple select question. Employees should be rotated occasionally. A positive firm image should be created in the minds of customers. Customers should be exposed to specific, not multiple, employees in the firm. Teams of employees should be formed for interacting with each customer. A customer should be made comfortable with only one employee