Select all that apply In the context of factors that influence customer satisfaction, identify the true statements. (Check all that apply.) Multiple select question. Customers of service make trade-offs among different service features depending on the type of service being analyzed. The effects of emotions on satisfaction are heightened for low-emotion services. The perceptions of equity and fairness are ineffective in influencing customer satisfaction. Service customers make trade-offs among different service features depending on the criticality of a service