Select all that apply In the context of organizational service quality dimensions, which of the following are true of responsiveness? (Check all that apply.) Multiple select question. It is communicated to customers by answers to questions, attention to problems, or the length of time they have to wait for assistance. An organization must view the process of service delivery and the handling of requests from the organization's point of view to excel on the dimension of responsiveness. An organization must view the process of the handling of requests and service delivery from customers' viewpoints to excel on the dimension of responsiveness. An organization needs approachable frontline people in all contact positions and well-staffed customer service departments to serve better. It is the appearance of personnel and communication materials and giving individualized attention to customers