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Select all that apply In the context of the relationship between customer emotions and service satisfaction, identify a true statement. (Check all that apply.) Multiple
Select all that apply In the context of the relationship between customer emotions and service satisfaction, identify a true statement. (Check all that apply.) Multiple select question. The effects of emotions on satisfaction remain unchanged for "high-emotion services" where customers have strong feelings even before the beginning of a service. The authenticity of employees' emotional display inversely affects customers' emotions in all types of services. The emotions of customers affect their perceptions of satisfaction with services and products. The effects of emotions on satisfaction are escalated for "high-emotion services" where customers have strong feelings even before the beginning of a service
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