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Select all that apply Which of the following are recommended practices for written bad-news communications to customers? Multiple select question. Use aggressive verbs and you

Select all that apply Which of the following are recommended practices for written bad-news communications to customers? Multiple select question. Use aggressive verbs and "you" statements. Focus on the effect of customers' actions on the company. Include the same basic elements as other bad-news messages. Point out alternatives the customer can control

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