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Hank is concerned that Lexie is focusing the promotion on younger clients, and her approach will exclude older clients.

Hank's and Lexie's differing perspectives are influenced by their gender differences.

Hank believes that Lexie is not showing respect for his banking experience and tenure with GreenStar.

Hank believes that Lexie is ignoring ability differences within the bank's clientele in that some of them may not have the cognitive or physical ability to operate computers.