Select an organization with which you are quite familiar. (Note that the organization may be a relatively small group or unit within a much larger enterprise.) The organization should perform a transformation process that involves chiefly decision making.

a. For each of the decision-making roles mentioned in Section 10.3, identify the persons who perform that role.

b. Answer the following questions about this Organization:

Is it a control system or a transformation system?

How does it influence its decision-makers?

What type of information is used and generated by the decision-makers?

Is decision making centralized or decentralized? Is that justified?

Does the structure of the organization reflect the structure of its outputs?

a. Clearly define the activity of the organization by providing a root definition. This should include a statement of what the organization does, how it does this, and why it does this. Also include information about the organizations customers, actors, owners, environment, worldview, and the transformation process.

b.Construct a swimlane model that identifies the key persons in the organization, the key decisions and activities, and the information that flows between them. (Note that this is a model of the organizations current processes.)

c. Construct a rich picture that identifies the elements of the system and their relationships in an informal way that describes the big picture.

Create a conceptual model. Identify the activities that the organization must do to achieve the root definition and draw a conceptual model. (Note that these are not necessarily how the organization currently operates.) The model does not describe the actual organization, but it must be reasonable. There should be five to nine verbs, connected in a logical manner. Include monitoring or supervisory activities as appropriate.