1. Select and justify which system you would use if you managed a busy outpatient clinic: single channel, single phase, multiple phases, or multiple channels. If your current place of employment uses one of these systems, identify it and explain how it affects your patients' wait times. Include information about algorithms and rules in use in your organization as appropriate. (Remember to keep the names of businesses and individuals confidential.)
2. Consider the definition of "measurable" and the explanation of "change management". How does the wait time look in your organization? How would you suggest managing it better?