Select one of the following below:

	Library check out		Food service at restaurant (e.g., McDonald)
	Campus store (e.g., bookstore) checkout		Supper Market (e.g., WalMart) check out
	Access to fitness center/dorm		Car insurance purchase
	Parking/fitness pass purchase		Doctor Appointment / Visit

Required

a) Prepare the flowchart and business process diagram for the process of your choice

b) Describe three things that could go wrong in this process (threat) and describe three ways the business tries to avoid the problems in question (control) using the format below

What could go wrong (threat)

How to avoid the problem (control: there may be more than one way to avoid problem)