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Select the best answer. Confronted with an increase in customer service complaints due to a significant increase in sales, Elle, as the department leader, has

Select the best answer. Confronted with an increase in customer service complaints due to a significant increase in sales, Elle, as the department leader, has decided to implement new procedures. Deciding to utilize Lewin's Model of Change, by first recognizing the likely sources of resistance to this change, Elle has used which part of Lewin's Model of Change? unfreezing expert power legitimate power referent power refreezing

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