Select the choice that accurately aligns with the Service Quality (aka ServQual) model. Group of answer choices a. If a baker can serve bread to an average of twelve customers in an hour, with ten customers arriving per hour, then the model would infer that all customers are satisfied because no customer has to wait to be served. b. The model explains that AI and the cloud propelled the growth in customer satisfaction between 2010 and 2020. c. Within certain business contexts, the model can serve as an assessment tool for gauging customer satisfaction. d. Both a and b are true, but c is false. e. Both a and c are true, but b is false