Select the term for a type of conflict resulting from parties' perceptions that their needs are not being met.

• Interest-based conflict
• Data-based conflict
• Relationship-based conflict
• Structural conflict

There is a large corporation situated at the end of a lake, which is surrounded by houses and a small beach for community recreation activities. The corporation petitioned the city to use the lake water as a source of energy, and the city decided to have an open meeting to discuss this petition before coming up with a final answer.

If the city decided that a special invitation needed to be extended to the stakeholders in this situation to make sure their input was heard, who should be included?

• Homeowners around the lake
• City budget representatives
• Community members who live downtown
• Community members who don't like having a large corporation in their town

Which of the following terms describes the belief that certain general trends or traits apply to all individual members of a group?

• Worldview
• Norm
• Sub-culture
• Stereotyping

What is it called when an individual participates in a conflict experience even though they know the fight/flight reaction is present?

• Courage
• Confidence
• Patience
• Trustworthiness

Which of the following is NOT an example of how a person's sense of self is demonstrated?

• Perspectives
• Attitudes
• Actions
• Physical characteristics

Roommates Stan and Peter have been in a conflict since Stan accused Peter of stealing money from his wallet. This morning while Peter was in the bathroom, Stan took Peter's wallet from the kitchen table and hid it.

"Now we'll see how he likes it when something important to him goes missing," Stan said as he left.

Later that morning, Peter was frantically searching for his wallet. "I thought I left it on the kitchen table! All of my IDs and money are in my wallet. If I can't find it soon, I'll have no way to get to class on time, and I have a major presentation to give today!"

Which stage of conflict are Stan and Peter in?

• Crisis
• Discomfort
• Post-conflict
• Misunderstanding

Which of the following terms describes a person who is not involved in a conflict, but is affected by the outcome?

• Bystander
• Indirect party
• Outsider
• Third party

Which of the following statements about a system is true?

• The behaviors of components in a system occur in isolation.
• A system prevents conflict from developing.
• Asystem's behavior and energies remain constant over time.
• Asystem has a structure that defines the relationship between its components.

Which of the following terms describes the understanding that the decisions of one nation may have an impact on other nations?

• Intranational conflict
• Interconnectedness
• Diplomacy
• Sovereignty

Active listening is a major conflict resolution tool best defined by which of the following?

• Giving a speaker constant feedback to confirm that his or her message is agreed with
• Giving a speaker constant feedback to confirm that his or her message has been heard
• Responding to a speaker's message with your own opinions
• Questioning a speaker to get more clarification on his or her statements

Low context communication can be described asa more __________ approach to sending a message.

• non-verbal
• direct
• indirect
• passive