Select the term from the list provided that best matches each of the following descriptions. Descriptions or Definition A. Costs incurred to avoid nonconforming products B. Costs that result from correcting defects in nonconforming products C. The sum of voluntary costs plus failure costs D. Costs incurred as a result of delivering defective goods to customers E. Managing quality costs to achieve the highest level of customer satisfaction F. Typically lists the company's quality costs and analyzes horizontally each item as a percentage of the total cost G. Costs incurred in correcting defects before goods reach customers H. Costs that are a function of managerial discretion, such as prevention and appraisal costs 1. Costs incurred to identify nonconforming products produced in spite of prevention cost expenditures J. The degree to which products or services conform to design specifications Term Appraisal costs External failure costs Failure costs Internal failure costs

Select the term from the list provided that best matches each of the following descriptions. \begin{tabular}{|c|c|} \hline Descriptions or Definition & Term \\ \hline A. Costs incurred to avoid nonconforming products & \\ \hline \multicolumn{2}{|l|}{ B. Costs that result from correcting defects in nonconforming products } \\ \hline \multicolumn{2}{|l|}{ C. The sum of voluntary costs plus failure costs } \\ \hline D. Costs incurred as a result of delivering defective goods to customers & \multirow{5}{*}{\begin{tabular}{l} Appraisal costs \\ External failure costs \\ Failure costs \\ Internal failure costs \end{tabular}} \\ \hline E. Managing quality costs to achieve the highest level of customer satisfaction & \\ \hline \begin{tabular}{l} F. Typically lists the company's quality costs and analyzes horizontally each \\ item as a percentage of the total cost \end{tabular} & \\ \hline G. Costs incurred in correcting defects before goods reach customers & \\ \hline \begin{tabular}{l} H. Costs that are a function of managerial discretion, such as prevention and \\ appraisal costs \end{tabular} & \\ \hline \multicolumn{2}{|l|}{\begin{tabular}{l} 1. Costs incurred to identify nonconforming products produced in spite of \\ prevention cost expenditures \end{tabular}} \\ \hline J. The degree to which products or services conform to design specifications & \\ \hline \end{tabular}