Question
Select two (2) products or services that have been recently advertised or in the news. Using Garvin's framework, compare and contrast the product (or process)
Select two (2) products or services that have been recently advertised or in the news. Using Garvin's framework, compare and contrast the product (or process) quality utilizing a subset of the five approaches and eight dimensions of quality. Furthermore, consider the relationship between product (or process) quality and variables such as price, advertising, market share, cost, and profitability.
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Operations Management Processes and Supply Chains
Authors: Lee J. Krajewski, Larry P. Ritzman, Manoj K. Malhotra
10th edition
978-013280747, 132807394, 9780132951814, 132807475, 132951819, 978-0132807395
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