Send an email to the outlet (business) owner with 4 completed observation checklists attached with enclosed feedback. Your feedback should include the following:

Customer service areas in which the outlet employees underperformed or provided poor customer service.

Suggest the customer service improvement in the identified area.

Provide recommendations if more training is required, specifying the type of training.

Make a relevant adjustment to 1 of 3 new policies based on your recent observations.

Ask the outlet (business) owner to review your recent adjustment and email you back to you to rectify the amendment.