sermon A [It] his] Read the case study below and answer ALL the questions mat follow. DEWA PROJECT MANAGEIENT Background Dubai Electricity and Water Authority iDEWAj delivers mend-class services of electricity and water that meet the highest standards of availability, reliability and efciency. DEWA serves over 800,000 customers across Dubai, a ourishing global city considered as a leading hub of business activity in the Middle East and Northern Africa regions. Since its inception in 1992, DEWP. has evolved and grown. measuring and adjusting the ways it serves its customers and integrating project management across the organisation. The Challenge Dubai has experienced an unprecedented growth over the last two decades that transformed the city and propelled its gradual rise to global business prominence. This growth added complexity to the already daunting taslt of providing water and electricity services to consumers and businesses in a region with a population that exceeds two million. In 2014 alone, water connections increased nearly so percent, rising from 23,351) in 2013 to 30,000. The power demand increased another ve to six percent in 2015. \"To lceep pace with this growing demand for water and electricity services, the advent of green technologies, and the push toward renewable energy, DEWA str'nres to achieve the leadership vision which was translated into the federal and local strategies. These include the UAE Centennial 20ft. the UE Vision 2021, the Dubai Plan 2021, and the Dubai Clean Energy Strategy 2050, ensuring the sustainable developth of Dubai, to make it the happiest and smartest city in the world,\" said His Excellency Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA. As more and more projects were initiated. DEWA's leadership discovered that standard project management practices were not being observed across the organisation, leading to deceased eiciencies, tempered innovation, redundant data, and an increased administrative burden on employees. At the time, DEWA relied on its 40 employed PMI certication holders to reinforce project management good practices. The number of certification holders continues to grow. DEWA now employs 60 Plull certication holders. DEWA's leadership lcnows that adhering to proven project, program, and portfolio management practices reduces risks, cuts costs, and improves success rates. Due to project ideas and strategies must be linked with data, worktlow, and business processes, and because the complexity within projects is increasing, DEWA needed a way to measure, integrate, and streamline its projectprccesses and ensure consistent practices organisation wide. The solution, DEWA's leadership established a dedicated team, including senior management representatives, to begin implementing SAP sottware for its portfolio and project management and enterprise asset management systems. DEWA launched a multiphase implementation project that concluded at the end of 2015. The rst phase began in October 2009 with a focus on customer services. Phase ll followed in January 2012. tt focused on procurement, stores, nance and human resources. The third and nal phase comprises enterprise asset management generation, projects and portfolio management for generation. transmission and water, eet management, business preparation and consolidation processes for the nancial department, and a project system for business support projects. Initiated in March 2014 and launched in September 2016, phase III aimed to standardise, simplify, and automate the enterprise asset management and portfolio project managementiproject system processes. Recognising that active participation and support of employees was a key fador in the successful implementation of the software, DEWA held educational sessions to increase awareness about the project. This would enable employees to more effectively utilise the system, thereby maximising its benets. Wltl'l the software in place, DEWA is better able to supplement its existing project management efforts, including alignment of capital and operational spending, planning and budgeting, and early identication of opportunities and risks. 'SAP software provides us with integrated solutions that contribute to DEWA's objective to achieve sustainable development, especiallyas indicated by international best practices," said hi Tayer. \"One of our goals is that our processes be world class, yet simple and easy to use." chievements \f