serve as the basis for all of the firm's decisions and are even embroidered on the steeves of every employee's uniform. As Red Robin continues to expand, executives are considering adding tests to the screening process.

Which one of the following, if true, would best support the argument that Red Robin should use personality tests in the employee selection process?

A$)$ Red Robin encourages employees to participate in the firm's environmental stewardship program to show community support.

B$)$ Red Robin seeks outgoing, motivated, and compassionate employees to enhance the experience of its customers.

C$)$ Red Robin offers monetary incentives to managers who meet quarterly sales targets and exceed performance expectations.

D$)$ Red Robin desires employees with extensive knowledge of the restaurant industry and at least two years of experience serving customers.

$13.$ Blue Bay Hotels is in the process of modifying the assessment methods the company uses to hire new employees. In the past, the hotel chain has been accused by minority organizations of violating EEO laws in its hiring practices. Which one of the following applicant assessment methods would most likely have the LEAST adverse impact on minorities?

A$)$ aptitude tests

B$)$ cognitive ability tests

C$)$ work sampling technique

D$)$ job knowledge tests

$14.$ An interest inventory compares an applicant's current interests with the interests of

A$)$ retired workers

B$)$ other people in the same industry

C$)$ other people in various occupations

D$)$ managers and executives in the firm

$15.$ While some personality characteristics are associated with success in different types of jobs, which personality trait is most frequently associated with job performance in all jobs?

A$)$ openness to experience

B$)$ conscientiousness

C$)$ extroversion

D$)$ agreeableness

$16.$ Which one of the following statements is representative of what might be asked in a behavioral interview? situation around?"

B$)"$We are concerned with empl"

discouraging this behavior?" exployee frequently under a great deal of pressure tiscrimination?"

C$)$ "Employees in this divisions of the position?

D$)$ "What would you do following statements

$17.$ Which one of the fo

A$)$ "Tell me about a cone confronted w

B$)$ "Suppose you would you do$?"$

C$)$ "Can you think me about that."