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Service based organizations like Bank of America make it mandatory for their employees (like the tellers who interact with customers) to undergo training. This is
Service based organizations like Bank of America make it mandatory for their employees (like the tellers who interact with customers) to undergo training. This is an attempt to reduce the ________ of service provided so that customers are ensured of similar quality of service no matter who they interact with
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Strategic Management Creating Competitive Advantages
Authors: Gregory G. Dess, Alan Eisner, Gerry McNamara
9th Edition
1259900525, 978-1259900525
