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Service companies can close provider Gap 4 ( The communications gap ) by doing all of the following EXCEPT Multiple Choice avoiding over - promising
Service companies can close provider Gap The communications gap by doing all of the following EXCEPT
Multiple Choice
avoiding overpromising in advertising.
conducting market research.
adequately educating customers to use service appropriately.
viewing all of its external communications as interdependent.
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Quantitative Methods For Business
Authors: David Anderson, Dennis Sweeney, Thomas Williams, Jeffrey Cam
12th Edition
840062338, 840062346, 9780840062338, 978-0840062345
