Service Continuity Management

The COVID-19 pandemic caused all enterprises - large and small to invoke their service continuity plans. In answering this question it may be useful to visit several municipal websites and search "pandemic" or "COVID" and browse any announcements in regard to services due to the pandemic. These questions are in the context of services offered by a large municipal government, and the IT services that underpin (support) them.

b. From your understanding of municipal government, identify and briefly describe two vital business functions (VBFs) for municipal government that are minimally dependent on IT services. From your observation, how did the COVID-19 pandemic impact delivery of these services?

c. For the two VBFs above heavily dependent on IT services, assume there was a disaster that disrupted IT service delivery. What would you recommend the Recovery Time Objective (RTO) be for each IT service?

please answer b and c