Service Department Charges and Activity Bases

Middler Corporation, a manufacturer of electronics and communications systems, uses a service department charge system to charge profit centers with Computing and Communications Services $($CCS$)$ service department costs. The following table identifies an abbreviated list of service categories and activity bases used by the CCS department. The table also includes some assumed cost and activity base quantity information for each service for October.

CCS Service

Category

Activity Base

Budgeted Cost Budgeted Activity

Base Quantity

Help desk Number of calls $$118,9002,900$

Network center Number of devices monitored $574,2009,900$

Electronic mail Number of user accounts $51,3005,700$

Smartphone support Number of smartphones issued $133,9209,300$

One of the profit centers for Middler Corporation is the Communication Systems $($COMM$)$ sector. Assume the following information for the COMM sector:

$$ The sector has $1,000$ employees, of whom $60\%$ are office employees.

$$ All the office employees have been issued a smartphone, and $70\%$ of them have a computer on the network.

$95$ percent of the employees with a computer also have an e$-$mail account.

$$ The average number of help desk calls for October was $1$ call per individual with a computer.

$$ There are $280$ additional printers, servers, and peripherals on the network beyond the personal computers.

a$.$ Determine the service charge rate for the four CCS service categories for October. Round your answers to two decimal places.

CCS Service Category Service Charge Rate

Help desk $

fill in the blank $1$

Network center $

fill in the blank $3$

Electronic mail $

fill in the blank $5$

Smartphone support $

fill in the blank $7$

b$.$ Determine the charges to the COMM sector for the four CCS service categories for October. Round your answers to the nearest dollar amount.

October charges to the COMM sector:

Help desk charge $

fill in the blank $9$

Network center charge $

fill in the blank $10$

Electronic mail charge $

fill in the blank $11$

Smartphone support charge $

fill in the blank $12$