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Service Level ZValue 75.0% 0.674490 80.0% 0.841621 85.0% 1.036433 90.0% 1.281552 92.5% 1.439531 95.0% 1.644854 97.0% 1.880794 97.5% 1.959964 98.0% 2.053749 99.0% 2.326348 99.5%

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Service Level ZValue 75.0% 0.674490 80.0% 0.841621 85.0% 1.036433 90.0% 1.281552 92.5% 1.439531 95.0% 1.644854 97.0% 1.880794 97.5% 1.959964 98.0% 2.053749 99.0% 2.326348 99.5% 2.575829 99.9% 2.326348 Question 17 The following table lists all costs of quality incurred by Sam's Surf Shop last year. Annual inspection costs $224,000 Annual cost of scrap materials 416,000 Annual rework cost 164,679 Annual cost of quality training 586,000 Annual warranty cost 1,806,000 Annual testing cost 642,000 What was Sam's appraisal cost for quality last year? O 1,200,000 250,000 866,000 900,000 13

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