Question
SERVICE MARKETING 1). Identify at least two (2) primary service failure types that could occur at the Bank. 2). Develop a service recovery programme that
SERVICE MARKETING
1). Identify at least two (2) primary service failure types that could occur at the Bank.
2). Develop a service recovery programme that could address current and future service failure of the type identified,
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Business Analytics Data Analysis And Decision Making
Authors: S. Christian Albright, Wayne L. Winston
7th Edition
0357109953, 978-0357109953
