Service negotiation-negotiating with a service provider (e.g; cell phone, cable t.v.., high speed Internet, credit card, car insurance, etc ) if you have a current project in works for your home or other service or product you may use this as well. You are working for a price reduction and/ or enhanced benefits/ no additional cost. ( choosing a service you already use like cell phone, cable, and so on; you are not required to spend money for this lesson.) 1. In this negotiation, what do you hope to get ("wish"/ asking price) , expect to get ("want"/ target price) and the least you would be willing to settle for ( "walk"/ Reservation price/ bottom line)? 2. What do you think is the other party's wish , want and walk price? 3. what can you say/ do to help make this negotiation collaborative ( win-win) rather than competitive? 4. What no's do you expect to hear in response to your proposal, and what do you plan to say/ do to help overcome them? 5. Are there any outside authorities ( e.g; policies, laws, independent reviews, Internet search, competitors offers , etc.) that you could reference to make your requests responses appear more authoritative and credible