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Service recovery is a company's resolution of a problem from a dissatisfied customer, converting them into a loyal customer. O True O False D

Service recovery is a company's resolution of a problem from a dissatisfied customer, converting them into a loyal customer. O True O False D Question 9 2 pts Having a mystery shopper experience the service and processes your company provides and then reporting this experience back to you can help you understand where service breakdowns may occur. True False

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